Unified communication is fast becoming a norm rather than an exception. By 2025 the UC market will exceed $ 167 billion with North American companies accounting for 50% of global revenues. UC witnesses a consistent 8% year on year growth as over 60% of companies are switching over to unified communications. Powering the charge in communication transformation are top unified communication solutions providers. Here is a representative list of the top unified communications solutions providers.
Not surprising considering Cisco leads in networking software and hardware. Cisco rounds off the mix with a suite of unified communication solution that includes cloud calling, collaboration management, communicant gateways and telephone extensions.
That Microsoft should be active in the Unified Communications solution space is no surprise. It offers Teams, a great collaboration, audio-video and screen sharing app that also ports email and office productivity suite with social applications into a unified dashboard.
Established in 1984, Sangoma is a global name in Unified Communication solutions for small, medium and large enterprises as well as carriers and VoIP service providers. Its UC includes mobility, conferencing, fax and presence along with the usual IP PBX features plus custom solutions. Sangoma emphasizes small business customer needs by providing legacy phone support and other features into affordable solutions.
Recently in the news, Huawei, the 5G Chinese leader is also known for its UC products covering face to face videos along with integrated email and messaging in real time to promote collaboration.
If Microsoft offers Teams, Oracle is not far behind with its unified communication platform that is inherently secure, flexible, reliable and provides a host of communication options through a unified dashboard.
You pay for top name UC solutions. If that is not within your present budgets then Bitrix24 is the perfect free UC software. You get social networking, instant messenger, PBX, video conferencing, email, project management and file sharing. Worth a look.
Talk about communication and collaboration and you simply cannot avoid mention of Avaya. The company’s Aura platform is a complete suite offering email, internet, fax and call center solutions within a bundled UC package. However, it is more in tune with call center requirements.
Yeastar’s cloud based UC is proving to be quite popular and with good reason. You have audio/video conferencing, call recording, routing, fax, file sharing, mobile access, multi-user collaboration and voice mail bundled into its cloud offering.
Advantage by Sonus includes high level of security and AI in a well-rounded package at an affordable price. It is ideal for enterprises to scale UC over multiple branch offices and manage through a single interface while allowing integration of Skype for business. It is easy to migrate existing TDM to IP UC and enjoy superior security which is important for large enterprises.
A relatively less known company, Ecosmob has surprisingly surged ahead in the VoIP and UC space with its innovative spread of technologies, customer support and best prices. Its Unified Communication solution is as complete as it gets.
You have a single dashboard to control various communication channels
Integration of Whatsapp, Facebook, Instagram and Twitter
Email, chat, fax, voicemail
IP PBX with plenty of AI powered features
Intelligent analytics and report
The trouble with big brand name Unified Communication solution providers is that they often charge per user. It can become quite expensive if you have 100 users within the organization. Ecosmob’s UC plans are surprisingly affordable.
The UC solution is also modular. Not everyone wants all features. Ecosmob offers them an easy way to get started with simple IP PBX and email, chat, fax integration. Thereafter, social media and webRTC audio-video chat can be layered onto the platform through API integration.
Talking about API integration, Ecosmob offers a further service to users of legacy IP PBX to help them transition to the unified communication space by unifying all diverse siloed channels into a single dashboard manageable solution tied to a centralized CRM database.
Opt for a new UC solution and pick Ecosmob. It costs far less upfront and even less for ongoing services and upgrades. Opt for upgradation of existing IP PBX to UC and it will be an investment that gets you maximum ROIs. Recommended.
Given that UC is growing at a dizzying pace the field is packed with players offering UC solutions and packages. Should you be considering a move towards unified communication it is well worth spending time evaluating UC solution providers. The top names are not necessarily the most suitable. Companies like Ecosmob offer value and performance.
Can you do without UC in 2020 and beyond? Hardly likely if you want to succeed and serve customers who, these days, randomly pick just about any channel and merrily skip channels across the journey.