One of the decisive reasons why you’re getting your mail account not receiving emails is due to the email account settings of a third party client – such as Microsoft Outlook and mail app on your phone; this is a clear indication that the third-party email client deletes the AOL mails from the AOL mail server once you check the mail.
Now, what? Well, there is a silver-lining approach you can go through to troubleshoot such an issue of AOL not receiving emails. Before that, you should know all the other reasons behind this technical issue.
Possible Reasons to Get AOL Mail Not Getting Emails
- A third-party email client that we have mentioned earlier.
- Email Filter settings being instructed for throwing away spam emails.
- Web browser’s cache and cookies.
- System Firewalls or security programs running in the background.
- Late delivery of emails due to heavy internet traffic.
- Sudden technical hacks of your AOL account while accessing the account.
- Incorrect IMAP and POP settings.
Advanced Tips to Solve AOL Mail Not Getting Emails Problem
Tip 1: Terminate the Email Filter
When you can’t receive the emails on your AOL email account, probably the email filters set by you are routing the incoming emails. That is the reason why your AOL account is unable to get the emails on your device. What you do is follow the steps below:
- Log into your AOL mail account with the account-credentials.
- Select the email filters, then all filters.
- Press the “delete” button down the filters to remove all of them.
- Close AOL service and restart the program to see if you’re able to receive any emails.
Tip 2: Check Server Settings
Start inspecting the server settings and provided information. Likely, there must be some confusion between the incoming or outgoing server details, which is causing your AOL account to fail receive emails on the mail app. For an easy and convenient way, you can follow to use the IMAP server for account configuration.
You should use the following information if you would have set the wrong configuration for your AOL account.
- Incoming Server Address: imap.aol.com
- Port No.: 993
- SSL: Yes
Tip 3: Turn Off Email Forwarding Option
Whenever you turn on the forwarding option on your AOL account, your emails would jump off from your inbox and deliver to another account. Users use this feature when they want to access multiple accounts from one email address. If you’ve turned it on by mistake, without thinking further, make it off, and you will start receiving emails new incoming emails into your account.
Tip 4: Reset Your Browser Settings
Sometimes, the issue is occurred due to the browser settings – when not compatible with the AOL mail requirement or some other settings are invalid. In such a case, you should go for factory reset your web browser and then try to re-access your AOL email account again.
Tip 5: Disable Antivirus and Proxy Programs
There may be a chance of getting such a technical problem is due to the running of antivirus or any security programs running in the background while AOL is being performed in the device. May be those programs block the communication between your device and mail server. So it would be better if you disable them temporary to check if you’re able to receive emails.
Tip 6: Recover Your AOL Account
If you stay on the AOL account and waiting for emails to come, but all of a sudden, your account is hacked, then you need to close the program and navigate to the account login page again. Now, while entering the old password, you might get the issue in the login. What you do is go through the AOL account recovery option and follow a few prompts to retrieve a new password. Simple, huh!
Tip 7: Delete Browser Cache and Cookies
If you’re accessing your AOL mail platform on a web browser having performing slow, you’re needed to clear off the cache and cookies data responsible for site navigation. Be careful about the settings may differ from browser to browser.
With these 7 quick and simple workaround tips, your issue will be resolved. But what if you need technical assistance?
Technical Assistance for Immediate Resolution of AOL Mail Problem
If you somehow need any assistance regarding any of the AOL problems – be it AOL login problems or any other, you can contact our technical expert team and ask anything you want.